Returns and refunds

RETURN AND REFUND POLICY

At Vite Natura, we strive to ensure your satisfaction with every purchase. We understand that there may be situations where you wish to return a product or request a refund.

Below you will find our return and refund policy, which will guide you on how to proceed if necessary.

RETURN AND REFUND POLICY

If you are not satisfied with your order for objective reasons*, you may initiate a return, request a refund, or make an exchange within 7 days of receiving your package.

To start the process, please contact us at ayuda@vitenatura.com to receive the return address. Please note that return shipping costs are the responsibility of the customer.

*Objective reasons include:

  • Sizing issue: You will be offered store credit so that you can place a new order.
  • Quality issue: The product does not meet the specifications described on our website (e.g., defects, damage, etc.).
  • Delay: The order was delivered outside the timeframe indicated on our website.

Our goal is always to ensure customer satisfaction and we appreciate your patience during the process.

NON-REFUNDABLE CASES

We are not responsible for refunds or returns in the following cases:

  • Subjective quality: The item does not meet your personal expectations or preferences.
  • Delivery time: If the order is delivered within the established timeframe, we are not responsible if it was intended for a specific occasion.

We also reserve the right to review cases where an objective reason is alleged but may actually be subjective.

RETURN PROCEDURE

To be eligible for a return, items must be in their original condition, unused, and with original tags attached.

Please ensure you return all items in a single package. We recommend using a shipping service that offers tracking, and you must share the tracking number with us.

Once we receive your return, we will inspect the package. Following the inspection, we will notify you whether your return has been approved or rejected.

If approved, your refund will be processed within 10 days using the original payment method.

In exceptional cases, refunds may take longer. If more than 15 days have passed since our confirmation email, please contact us at ayuda@vitenatura.com

ORDER CANCELLATION

If you change your mind and wish to cancel your order, you must do so after receiving the order.

Please send us an email at ayuda@vitenatura.com with your order details (especially your order number and contact information). We will refund 100% of the amount within 7 days.

If you contact us later, we cannot guarantee cancellation. You will need to wait for your order to arrive and then initiate a standard return in accordance with this policy.